Frequently Asked Questions
Do you offer pickup and delivery? Yes. We offer free pickup and delivery in San Jose and neighboring Counties. Please call to verify your location qualifies for free pickup and delivery. All NM Pro, Inc. branded systems come with a 10-day money back guarantee, a 6-month limited hardware warranty, and 50% off labor charge on upgrades for the life of the system. NM Pro, Inc. also offers two-year limited extended warranty, or a three- year limited extended warranty. The limited warranty covering your system will be noted on your invoice and included in the documentation accompanying your system. Yes. NMPro, Inc will match our competitors' prices. In order to provide this service, we need the appropriate web address or company contact information to verify the pricing. Each price match is handled on an individual basis. Yes. We offer onsite service. Most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site. Yes. We support products that were purchased from other manufactures or businesses. However warranties are not transferable. Each system purchased from NM Pro, Inc. comes with a 6-moth phone support contract. Third party software and hardware not installed by NM Pro, Inc. is not covered under this contract. Tutorial services will incur hourly charges. Yes. We will evaluate your requirements and give you a written competitive quote as soon as possible. We provide onsite services to the Bay Area. Our rates are $75.00 per hour with a 2 hour minimum. After the first hour of work, billing will be based on 15 minute intervals. Our rate is $95.00 per hour for distances further than 20 miles from Sunnyvale. Are your semiconductor parts OEM approved and warrantied? All products we sell are OEM (SVG) parts and these parts are genuine semiconductor industry. We can provide you a list of available parts upon request.
Is it cheaper to repair my computer or buy a new computer? This really depends on how old your computer is and also what is wrong with your computer. Sometimes it isn't worth spending the money to fix your old computer or is actually cheaper to purchase a new one. This answer depends on what is wrong with the computer. Most repairs cost between $60-$100 in labor plus the cost of the replacement part(s). What is your warranty policy on your repairs? We have a 15 day hardware warranty policy on all repairs. We will cover labor and previously replaced parts but not any additional parts that may be necessary to complete the job. Yes, assuming your location is in the Bay Area, we are able to service on-site. In some instances, we may need to take your system back to our offices to complete a repair. Maintenance will speed up booting and loading times, increase the reliability of the computer, and protect it from harmful static build up that is caused by dust.
How do I know that I need a new system? Most users will purchase a new system when their current system is too old to upgrade or they don't want to spend more money on their current computer. The best reason to purchase a new system is because your current system is inadequate for your needs because it won't run the software you need it to run. This depends on what you will be using the computer for most. Some users will purchase a computer strictly to play games on, others will edit videos, and some will just want to surf the web. Depending on your needs, NM Pro, Inc. can build a new system for you at a reasonable cost. Yes, NM Pro, Inc. Inc will match any competitor’s price as long as both systems have identical hardware and software. It is usually almost always cheaper to upgrade and existing system instead of purchasing a new one. However, sometimes it may not be cost effective to upgrade because the computer you are upgrading is too old. NM Pro, Inc. offers a 10 day money back guarantee on all systems purchased from us. You have 10 days to return a system for a full refund. This takes some of the pressures off from purchasing a new computer since you have a little bit of time to decide. NM Pro, Inc. offers the exclusive Space Saver. However, NM Pro, Inc. builds will work with you to build a system that fits your needs and budget. We have "10 reasons why you should buy from us." Contact us to learn more! NM Pro, Inc. uses the best components in the industry; Sony, ALTEC LANSING, Microsoft, Intel, Maxtor, Viewsonic, just to name a few. Each component is tested thoroughly to ensure performance and compatibility. How do I know if I need an upgrade?
If you can answer "no" to ALL these questions then you most likely do not need to upgrade your computer at this time. We offer all types of hardware upgrades from simple video card installations to changing out the motherboard and CPU. |
Contact NM Pro, Inc. today for a no obligation quote or for additional information.
CONTACT INFORMATION
For all of your specialized semi-conductor parts, computer networking, support and repair needs contact NM Pro, Inc.
1189 Tasman Drive
Sunnyvale, CA 94089
Phone: [408] 745-7472
Cell: [408] 306-5906
Fax: [408] 598-3515
Email: hnguyen@nmproinc.com
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Serving the semi-conductor products, computer networking and computer maintenance needs of Santa Clara County including San Jose, Sunnyvale and Milpitas California.